Refund Policy
Effective Date:
We want you to be happy with Saasar. This Refund Policy explains how free trials, cancellations and refunds work for all paid plans.
1. Free Trial
Every paid plan starts with a 14-day free trial. You will not be charged if you cancel before the trial ends.
2. Cancelling a Subscription
You can cancel at any time from your account settings. Your plan stays active until the end of the current billing period and will not renew after that.
3. Refund Eligibility
We offer a full refund in these cases:
- You request it within 14 days of your first payment for a plan.
- You were charged after cancelling, because of an error on our side.
- The Services were unavailable for an extended period because of a problem on our side.
4. Non-refundable Payments
Renewals, partial months, unused seats and add-ons are not refundable, except where the law requires it. Downgrading a plan takes effect at the next billing date.
5. How to Request a Refund
Email legal@saasar.com from the address on your account with your workspace name and the date of the payment. We reply within two business days.
6. Processing Time
Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or card provider.
7. Changes to this Policy
We may update this Refund Policy from time to time. Changes apply to payments made after the new version is posted on this page.
8. Contact Information
Questions about a payment? Contact us at legal@saasar.com and we will be glad to help.